SimpleT Case Comment Component

The Case Comment Helper makes it easier to communicate with customers by helping you write clearer comments and translate them into different languages instantly. It works like a writing assistant and translator built into your case management.

Setup

Use these guides before working with the SimpleT Case Comment component:

• Install SimpleT Managed Packages - How to install a package?
• Authentication and Settings - How to set up your Salesforce org?
• Edit Record Page - How to edit the record page?
• Using SimpleT Flow Actions and Components - How to use SimpleT in Flows?

How to Use

Creating a new comment

1. Start a new comment
   • Go to your Case record.
   • Find the Case Comments section.
   • Click the New button.
2. Write your comment
   • A pop-up window opens.
   • Type your message in the text box.
3. Choose your settings
   • Language – if you need a translation, pick the customer’s language from the dropdown.
   • Public / Private – check Public if the customer should see the comment, or leave it unchecked for internal notes.

Using AI features

Translate your comment

1. Write your comment in your preferred language.
2. Select the customer’s language from the dropdown.