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Description

SimpleT Email AI is a Salesforce component for writing, translating, optimizing, and managing email conversations directly from record pages. It supports multilingual translation, AI writing assistance, and full email history management.

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What the Email Optimizer does

The Email Optimizer provides the following capabilities:

• Send emails directly from the record page you are working on
• Translate emails into other languages using different translation services
• Improve your writing with AI that makes emails clearer and more professional
• Get AI help with drafting replies, checking grammar, and more
• View all past emails for the current record in one place
• Read past emails in other languages by translating the entire conversation

The screen at a glance

When you open the Email Optimizer, you see two main areas.

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Email form (top)

This is where you write and send emails.

• Recipient fields: From, To, CC, BCC, Subject
• Text editor with formatting
• Toolbar sections:
  • Translation
  • AI Assistant
  • Actions </aside>

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Past emails (bottom)

This shows all emails linked to the current record.

• Search bar
• Language badge (current display language)
• Translate button (view emails in another language)
• Expand/Collapse and Reload buttons
• List of emails with sender, preview, date, and menu </aside>

Writing and sending an email

Filling in recipients

At the top of the email form, fill in the following fields:

• From — Your sending address. Usually prefilled.

• To — Main recipient(s). Start typing to see suggestions. You can add multiple recipients.

• CC — People who should receive a copy. Works like To.

• BCC — Hidden recipients. Other recipients will not see these addresses.

• Subject — Subject line. When replying, this is filled in automatically.

  

Writing your message

Below the recipients is the text editor. The formatting toolbar lets you:

• Make text bold, italic, or underlined
• Create bulleted or numbered lists
• Add links
• Change text alignment

Sending your email

1. Make sure To includes at least one recipient.
2. Make sure Subject is filled in.
3. Write your message in the editor.
4. Click Send in the Actions section (bottom right).

Copying email text

Click Copy in the Actions section to copy your email text as plain text (formatting removed). This is useful when pasting into other tools.

Translating emails

Translating an email you are writing

1. Write your email in the editor.
2. Find Translation in the toolbar below the editor.
3. Click the down arrow next to Translate to open settings.
4. Choose a translation engine (for example: Google Translate, AWS, DeepL, AI).
5. Choose the target language.
6. Close settings.
7. Click Translate.

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If you are replying or forwarding, only your new text is translated. Quoted text from earlier emails stays as-is.

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How translation appears

After translating, your email shows:

• Original text at the top
• A separator line
• Translated text below

You can edit either version before sending. When you send, the translated version is what the recipient receives.

Automatic translation

If automatic translation is enabled for your team:

1. Write your reply in your own language.
2. The tool detects the customer’s language from earlier emails.
3. When you click Send, your email is automatically translated.
4. Both versions (original + translation) are saved.

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Using AI to improve writing

The Optimize button

Optimize rewrites your email to be clearer, more professional, and free of errors.

1. Write your email.
2. Click Optimize in the AI Assistant section.
3. Review the rewrite.
4. Edit if needed.