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Description

Billing and Plans covers subscription management for SimpleTranslate services. It includes available plans, pricing, payment processing, and subscription management for both SimpleT AI Components and Metadata Translator.

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What is the Billing Feature?

SimpleTranslate offers two separate billing systems for different services. You can subscribe to one or both depending on your needs:

• SimpleT AI Components – AI Optimizers for enhanced performance and capabilities.
• SimpleTranslate Metadata Translator – Advanced metadata translation service.

Each service has its own subscription plans and pricing. You can manage both subscriptions independently through your billing portal.

Secure Payments: All payments are processed securely through Stripe, a trusted payment platform used by millions of businesses worldwide.

Available Plans

SimpleT AI Components (AI Optimizers)

Free Plan

• Full AI optimization features.
• Limited monthly usage.

Professional Plan (Recommended)

• €10 per user per month (bring your own LLM).
• €20 per user per month with built-in AI.
• Full AI optimization features.
• Higher usage limits.
• Priority support.

Enterprise Plan

• Full AI optimization features.
• Custom usage limits.
• Dedicated enterprise support.
• Contact our sales team for details.

SimpleTranslate Metadata Translator

Free Plan

• Basic metadata translation.
• Limited monthly usage.
• Good for small projects.

Professional Plan

• €500/month.
• Advanced metadata translation.
• Higher processing limits.
• Priority support.

Enterprise Plan

• Custom pricing and features.
• Dedicated enterprise support.
• Contact our sales team for details.

How to Subscribe to a Plan

Step 1: Access the Billing Section

1. Log into your SimpleTranslate account.
2. Go to your company settings.
3. Look for the "Billing" section.

Step 2: Choose Your Service and Plan

You will see two separate services:

• SimpleT AI Components (AI Optimizers for enhanced performance).
• SimpleTranslate Metadata Translator (Advanced metadata processing).

Note: You can subscribe to one or both services based on your needs.

For each service, select your preferred plan and click "Subscribe".

Step 3: Complete Payment

1. You will be redirected to a secure checkout page.
2. Enter your payment information (credit card, billing address).
3. Review your subscription details.
4. Click "Complete Payment".

Step 4: Confirmation

• You will receive a confirmation email.
• Your account will be upgraded immediately.
• You can start using your new features right away.

How to Manage Your Subscription

Accessing Your Billing Portal

1. Go to your company settings.
2. Find the "Billing" section.
3. Click "Open Billing Portal".

You will be taken to a secure portal where you can:

• View your current plans for both services.
• Change your payment method.
• Download invoices.
• Update billing information.
• Cancel or modify your subscriptions for each service.

Changing Your Plan

1. In the billing portal, click "Change Plan".
2. Select your new plan.
3. Confirm the changes.
4. Your plan will update immediately.
5. You will be charged or credited the difference.

Updating Payment Information

1. Go to your billing portal.
2. Click "Payment Methods".
3. Add a new card or update existing information.
4. Set your preferred payment method as default.

Common Questions and Answers

**Q: When will I be charged?**A: You will be charged immediately when you subscribe, then automatically on the same date each month. For example, if you subscribe on the 15th, you will be charged on the 15th of each month.

**Q: Can I cancel anytime?**A: Yes. You can cancel your subscription at any time through the billing portal. You will continue to have access to paid features until the end of your billing period, then your account will automatically switch to the free plan.

**Q: What happens if I upgrade or downgrade mid-month?**A: You will be charged or credited the prorated amount for the remainder of your billing cycle. For example, if you upgrade halfway through the month, you will only pay half the difference between plans.

**Q: What if my payment fails?**A: We will automatically retry the payment a few times. If it continues to fail, we will send you email notifications to update your payment method. Your service will not be interrupted immediately, but you will need to resolve the payment issue to continue using paid features.

**Q: Can I subscribe to both services?**A: Yes. You can subscribe to SimpleT AI Components and SimpleTranslate Metadata Translator separately. Each service has its own subscription and billing cycle, so you can choose different plans for each service based on your needs.

**Q: What is the difference between the two SimpleT AI Components Professional plans?**A: The €10/month plan gives you access to AI features but requires you to provide your own LLM. The €20/month plan includes built-in AI, so everything is ready to use immediately. The €20/month plan is recommended for most users as it is more convenient and fully integrated.

**Q: Why is the Metadata Translator more expensive?**A: The Metadata Translator is designed for high-volume, enterprise-grade metadata processing. The €500/month plan includes advanced features and higher processing limits suitable for large-scale operations.

**Q: Is my payment information secure?**A: Yes. We use Stripe to process all payments. Stripe is a PCI-compliant payment processor trusted by companies like Amazon, Google, and Microsoft. We never store your credit card information on our servers.

Getting Help

If you have questions that are not answered here:

• Check your billing portal – Most common tasks can be completed there.
• Contact support – Our team is ready to help with billing questions.
• Email us – Send your questions to our support team with "Billing" in the subject line.

Important: You need company management permissions to access billing features. If you do not see billing options, contact your company administrator.